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Work experience
Customer Support Engineer - remote
3 years 12 mo. Nov 2014 - Oct 2018
Wrike, Saint-Petersburg
3 years 12 mo. Nov 2014 - Oct 2018
• Providing excellent customer service in a timely and professional manner
via phone, email and live chat
• Maintaining customer data in Zendesk CRM and Wrike
• Technical troubleshooting
• Product consultation
• Working closely with QA engineers to track bugs, gather diagnostical data
and help customers fix issues
• Solving 15-30 tickets per day
Account executive - remote
3 years Oct 2018 - Sep 2021
CloudBerry Lab (MSP360), Saint-Petersburg
3 years Oct 2018 - Sep 2021
• Meeting aggressive sales targets via B2B sales
• Providing excellent customer service in a timely and professional manner
via phone, email and live chat
• Maintaining customer data in Salesforce, Zoho CRM, and Outreach CRM
• Client onboarding via Zoom • Live webinars
• Technical troubleshooting
• Managing 200+ prospects at any given time
Sales manager - remote
12 mo. Sep 2021 - Aug 2022
Crystalia Glass, LLC, Saint-Petersburg
12 mo. Sep 2021 - Aug 2022
• Meeting aggressive sales targets of $100,000 - $150,000 per month via
B2B and B2C sales
• Providing excellent customer service via phone, email and live chat
• Maintaining customer data in HubSpot CRM, Pipedrive CRM, and Clickup
CRM
• Project management and coordination through the entire cycle
• Managing 300+ prospects and 40+ projects at any given time
Higher education
Herzen State Pedagogical University, 2020 Marketing